Your privacy matters to us. This page explains exactly what personal information xjili collects, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read through this policy before creating your account.
A clear breakdown of the data xjili gathers and the purpose behind each type.
When you register on xjili, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account in line with Philippine regulations on online entertainment platforms. We may also request a government-issued ID to confirm your identity and ensure you meet the minimum age requirement of 21 years. Your account data is stored securely and is never sold to third parties. We use this information solely to manage your account, process transactions, and communicate important updates about your xjili experience. Keeping your account details accurate and up to date is your responsibility as a registered player.
To process deposits and withdrawals in Philippine pesos, xjili collects payment-related information such as your preferred payment method, transaction reference numbers, and deposit history. We do not store full card numbers or sensitive banking credentials on our servers; all payment processing is handled through secure, encrypted channels. Transaction records are retained for a period required by applicable Philippine financial regulations and are used for account reconciliation, fraud prevention, and compliance purposes. If you contact our support team regarding a payment issue, we may access your transaction history to assist you. We take the security of your financial data seriously and apply industry-standard safeguards at every step. Any suspicious transaction activity will be flagged and investigated promptly to protect your account.
When you browse or play on xjili, we automatically collect certain technical data including your IP address, device type, operating system, browser version, pages visited, session duration, and in-game activity logs. This data helps us optimise platform performance, identify and fix technical issues, and improve the overall experience for Filipino players. We also use aggregated, anonymised usage data to understand which games and features are most popular so we can continue to develop the platform in line with what our players enjoy. Technical data is never used to identify you personally beyond what is necessary for platform security and fraud detection. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active; you can manage cookie settings through your browser at any time. We do not use your usage data to serve third-party advertisements on external websites.
Everything you need to know about controlling your personal data and reaching our team.
As a player based in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a written request to our support team. You may also request corrections to any inaccurate or incomplete information associated with your xjili account. If you wish to close your account and have your personal data deleted, we will process your request in accordance with applicable Philippine data privacy laws, subject to any legal retention obligations we must fulfil. You have the right to object to certain types of data processing, including direct marketing communications, and we will honour all valid opt-out requests promptly. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and will keep you informed throughout the process.
xjili does not sell, rent, or trade your personal information to any third party for marketing purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners, all of whom are bound by strict confidentiality agreements. In certain situations, we may be required by Philippine law or a lawful order from a competent authority to disclose specific information; in such cases, we will only provide the minimum data necessary to comply. We may also share anonymised, aggregated data with analytics partners to help us understand platform trends, but this data cannot be used to identify any individual player. Any third-party service providers we work with are carefully vetted to ensure they maintain data protection standards consistent with our own. We will notify you of any material changes to our data-sharing practices by updating this Privacy Policy page.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is here to help. We aim to respond to all privacy-related enquiries from Filipino players within a reasonable timeframe. For general platform questions, visit our FAQ page for quick answers. You can also review our Terms and Conditions for the full rules governing your use of the platform.